When Repairs Take Longer
For many South African motorists, 2025 has brought an uncomfortable reality: waiting longer for parts when their cars need servicing or repairs. Global supply chain disruptions are slowing the flow of components, leaving dealerships and customers alike frustrated. But dealerships are adapting, and knowing what to expect as a customer can make the experience less stressful. Here’s a practical look at how the shortage affects you — and what dealerships are doing about it.
1. Expect Longer Waiting Times
- The Situation: Common parts such as sensors, chips, and even service kits can take weeks to arrive.
- What Dealerships Do: They are informing customers upfront about possible delays and encouraging early bookings for services.
- What You Can Do: Plan ahead — book services well before your vehicle is due to avoid unexpected downtime.
2. More Use of Local and Aftermarket Parts
- The Situation: Imported parts face bottlenecks, making them harder to source.
- What Dealerships Do: Some are turning to local manufacturers and reputable aftermarket suppliers.
- What You Can Do: Ask whether alternative parts are being used, and check if they’re covered by warranty.
3. Repair Over Replacement
- The Situation: New components are not always immediately available.
- What Dealerships Do: They’re repairing or refurbishing parts like gearboxes or alternators where possible.
- What You Can Do: Understand that refurbished parts can be a safe and cost-effective option when done by professionals.
4. Predictive and Preventative Maintenance
- The Situation: Breakdowns can be harder to manage when parts are scarce.
- What Dealerships Do: They are using predictive tools and advanced diagnostics to spot issues early.
- What You Can Do: Stick to service schedules and take warning lights seriously — prevention is cheaper than waiting for a part that may take months.
5. Customer Support and Alternatives
- The Situation: Waiting without transport is frustrating.
- What Dealerships Do: Many now offer loan cars, courtesy vehicles, or temporary fixes while parts are on order.
- What You Can Do: Ask your dealership upfront about courtesy options or interim solutions.
Conclusion: Patience and Planning Pay Off
Parts shortages in South Africa aren’t going away immediately, but dealerships are finding creative ways to keep customers moving. By planning ahead, asking about alternatives, and working closely with dealerships, customers can reduce frustration. In turn, dealerships that prioritize communication and flexibility are earning customer loyalty even in difficult times.
